QI:The decision to establish an organization's quality management system.
Is a strategic decision for the organization that can help improve the overall performance of the organization and provide a sound basis for sustainable development initiatives. the benefits:
A) Meet customer needs and expectations and comply with legal and regulatory requirements.
B) Facilitate opportunities to enhance customer satisfaction.
C) Address the risks and opportunities associated with the organization's context and objectives.
D) Ability to demonstrate compliance with QMS requirements.
This international standard can be used by internal and external parties / specifies the requirements of the QMS when the organization wishes to:
A) Need to demonstrate their ability to consistently provide products and services that meet the needs and expectations of customers and the applicable legal and regulatory requirements.
B) Aims to enhance customer satisfaction through the effective application of the system, including processes of continuous improvement of the system and ensure compliance with customers and applicable legal and regulatory requirements.
All requirements of this Standard are general and intended to apply to any organization, regardless of their type or size, or the products and services they provide.
Note (1) In this international standard, there is no requirement in which "product" or "service" applies only to products and services aimed at, or requested by, customers.
Note (2) Legal requirements and regulatory requirements can be expressed according to specific requirements.
